Every channel. One conversation. Zero gaps.
Your customers message on WhatsApp at 9am, reply on Instagram at lunch, and email your support team at midnight. TextNow gives your entire team one workspace to see, respond, and automate across every channel — so no conversation falls through the cracks and no lead goes cold.
No credit card required · 14-day free trial · Live in under 60 minutes
1
Application
One secure workspace for every brand, client, and channel.
Running an agency with 12 clients? Managing 3 brands under one company? Create a dedicated Application for each — with its own connected channels, team members, and automation flows.
Connect WhatsApp, Facebook, Instagram, Telegram, Email, Twilio, TextMagic, and your website chat widget in minutes. Each Application keeps conversations isolated, organized, and fully auditable.
Build once. Replicate across clients. Scale without complexity.
2
Omnichannel inbox
Every message. Every channel. One team view.
Your support agent is answering a WhatsApp message while a sales lead just DM'd on Instagram and a billing question came in via email — all in the last 90 seconds. Without a shared workspace, someone's waiting.
TextNow's omnichannel inbox pulls WhatsApp, Facebook, Instagram, Telegram, Email, SMS (via Twilio/TextMagic), and your website chat into a single queue — with labels, internal notes, and smart assignment.
One customer. One continuous thread. Regardless of which channel they choose.
3
Automation capabilities
Automation that runs while your team is offline.
A prospect comments on your Facebook ad at 11pm. Within 3 seconds, TextNow sends a DM, asks qualifying questions, scores the lead, and routes it to your sales team for a morning follow-up — with every answer attached.
Build these flows visually: drag triggers, add conditions, connect channels, wire in webhooks. No code. No developer dependency. Flows that would take an engineer a week to build take you 20 minutes.
Facebook auto-replies · Instagram DM sequences · WhatsApp lead capture · Email autoresponders · Conditional branching · CRM/webhook sync
4
Broadcast & campaigns
98% open rates on WhatsApp. 3× higher than email.
Your last email campaign had a 21% open rate. Your next WhatsApp broadcast can reach 98%. Send targeted messages to segmented contact lists — by purchase history, engagement, location, or custom tags.
Connect Gmail, Outlook, or any SMTP provider for email campaigns. Or launch WhatsApp broadcasts with delivery tracking, open rates, and click analytics — all from the same dashboard.
Reach the right customers, on the right channel, at the right moment.
5
AI bot builder
Three ways to build AI that knows your business.
Not every team has the same automation maturity. TextNow gives you three paths — use whichever fits today, combine them as you scale:
① Dialogflow integration — connect your existing NLP agent and deploy across every channel instantly. ② LLM Knowledge Base — upload your docs, FAQs, and product catalog; the AI trains itself and answers in your brand voice. ③ AI Studio — drag-and-drop Send Message, Collect Input, Condition, Webhook, and Human Handover nodes to design multi-step flows visually.
Your bot handles the 70%. Your agents handle the 30% that closes deals.
6
Live chat & human handover
AI handles the volume. Agents handle the moments.
A customer asks about pricing — the bot answers instantly. They want to negotiate — the bot seamlessly hands the conversation to your sales team with full context: name, company, every previous message. No "please repeat your question."
Manage live conversations across WhatsApp, web chat, Instagram, and Facebook from one dashboard. Agents see the full history, pick up right where the bot left off, and close deals or resolve issues in real time.
Perfect for sales teams closing high-value deals and support teams handling escalations without delay.
One workspace. Three capabilities. Full coverage.
Most platforms give you an inbox, or automation, or campaigns. TextNow gives you all three — working together from a single workspace.
Omnichannel Inbox
WhatsApp, Facebook, Instagram, Email, Telegram, and website chat — all in one queue. One customer, one thread, regardless of channel.
Teams report up to 60% faster first-response times.
Automation & AI Workflows
Visual drag-and-drop flows for auto-replies, lead capture, and AI chatbots that run 24/7 across every connected channel — no coding required.
AI resolves 70%+ of routine queries without agent involvement.
Broadcast & Campaigns
Send WhatsApp broadcasts and email campaigns to segmented contact lists with real-time delivery tracking, open rates, and click analytics.
WhatsApp broadcasts achieve up to 98% open rates vs 21% for email.
AI Studio — visual automation builder
Design multi-step customer journeys across every channel — without writing a single line of code.
A customer clicks your Facebook ad → receives a WhatsApp welcome message → answers 3 qualifying questions → gets routed to your sales team with every answer attached. That entire flow? Built in 20 minutes with AI Studio's visual drag-and-drop builder.
Connect nodes to define how your platform responds to every customer action — from capturing leads and collecting contact details to routing inquiries and escalating conversations to live agents. Build once, deploy across all connected channels.
- Send Message — deliver text, images, buttons, or carousels
- Collect Input — capture names, emails, phone numbers, and custom fields
- Condition — create dynamic paths based on user responses or tags
- Webhook — trigger external APIs and sync data with your CRM or backend systems
- Human Support Transfer — route conversations to a live agent when needed
All your channels. One intelligent hub.
Connect every communication platform your customers use - without the complexity of managing each one separately.
Your customers are active on WhatsApp, Facebook, Instagram, Telegram, and your website — all at the same time. Switching between multiple tools to respond is slow, inefficient, and difficult to scale.
TextNow brings every channel together — including WhatsApp, Messenger, Instagram, Facebook Pages, Telegram, Twilio, TextMagic, Gmail, Outlook, SMTP, and your website chat widget — into one unified dashboard.
You've tried the pieces. Here's the whole picture.
Most tools solve one part of customer communication. TextNow brings inbox, automation, AI, and campaigns together — in one platform built for how modern teams actually operate.
The Problem
Single-channel bots
A customer starts on Instagram, follows up on WhatsApp, then emails your support team. Single-channel tools lose context at every transition — forcing customers to repeat themselves and your team to work blind.
TextNow preserves complete conversation history across every channel in a single shared inbox. One customer. One continuous thread. Every message in sequence — no matter where it started.
The Problem
Automation-only platforms
Automation handles routine questions well — until a customer needs real help. Without built-in live chat, conversations stall with bots and escalate to email or phone, increasing response time and cost.
TextNow combines AI automation with real-time human support in the same inbox. Bots handle repetitive tasks; agents step in for complex issues — with full context preserved and zero disruption to the customer.
The Problem
Inbox without AI
Shared inboxes improve collaboration — but still rely entirely on agents to respond to every message. As volume grows, this model breaks. Response times spike, agents burn out, and service quality drops.
TextNow includes AI Studio — build custom chatbots trained on your own business data, no developers required. Automate FAQs, lead qualification, and appointment booking 24/7 so agents only handle high-value conversations.
The Problem
CRM bolt-on chat
Many CRMs added messaging as an afterthought. Strong in data management, but clunky and slow for real-time, multi-channel conversations.
TextNow is built from the ground up for customer conversations. Shared inbox, automation, broadcasts, AI bots, and live chat — designed as one system, not stitched together. Conversation-first, not data-first.
Already using ManyChat, Respond.io, or another tool? Migration takes less than a day — and our team will help you every step of the way.
See how businesses made the switchSimple, transparent & scalable pricing
Choose a plan that matches your business size today — and scales with you as you grow
Starter
Perfect for small teams getting started with omnichannel messaging and automation
$29
per agent / month
- Up to 3 agents
- Connect 3 channels (WhatsApp, Facebook, Email)
- Shared omnichannel inbox
- Basic automation flows (up to 5)
- 1,000 broadcast messages / month
- AI web chat widget
- Email & chat support
Growth
For growing businesses that need more channels, automation power, and team capacity
$59
per agent / month
- Up to 10 agents
- All channels (WhatsApp, Facebook, Instagram, Telegram, Email, SMS)
- Unlimited automation flows
- 10,000 broadcast messages / month
- AI Bot Builder (Dialogflow + LLM knowledge base)
- Live chat with human handover
- Campaign analytics & delivery tracking
- Priority email support
Enterprise
Built for high-volume operations that need custom integrations and dedicated support
Custom
tailored to your team
- Unlimited agents
- All channels + custom integrations
- Unlimited broadcasts & campaigns
- Custom AI Studio flows
- Dedicated account manager
- SLA-backed uptime guarantee
- SSO, audit logs & compliance exports
- Onboarding & migration support
What our customers say
Real stories from teams using TextNow to automate conversations, reduce response time, and improve customer satisfaction
Trustpilot rating
4.9 Excellent
Explore everything on TextNow
From AI-powered WhatsApp chatbots to industry-specific automation playbooks — there's more to discover.
Products
WhatsApp Chatbot
Build & deploy AI chatbots on WhatsApp — no code required
AI Chatbot Builder
Design multi-step bot flows for any channel with AI Studio
Omnichannel Inbox
WhatsApp, Instagram, Facebook, Email — one shared inbox
Marketing & Campaigns
WhatsApp broadcast campaigns with segmentation & analytics
Industries
Learn
Frequently asked questions
Everything you need to know about getting started, integrations, team access, and managing customers across every channel
Yes. TextNow integrates with WhatsApp through the official WhatsApp Business API. This means your messages are fully compliant, reliable, and support both automation flows and broadcast campaigns at scale.
Absolutely. You can connect multiple Facebook Pages and Instagram business accounts to a single dashboard and manage all their conversations, auto-replies, and automation from one place.
Yes. TextNow supports multi-agent access. Team members can be assigned to specific conversations, collaborate in the shared inbox, and handle live chat simultaneously — with no overlap or confusion.
Definitely. TextNow is built to serve businesses of all sizes. Small teams can get started in minutes with simple automations and a unified inbox, then scale features as they grow.
Security is a top priority. TextNow uses industry-standard encryption for data in transit and at rest. All channel integrations use official APIs with OAuth-based authentication, and access controls are role-based to protect sensitive customer data.
Yes. Migrating to TextNow is straightforward. You can reconnect your existing channels, import contacts, and rebuild your automation flows using our visual builder. Our onboarding team can assist you through the transition.
No coding is required. The platform features a drag-and-drop automation builder, simple channel connection wizards, and a no-code bot builder. Any business owner or marketing professional can set up and manage workflows independently.
Most businesses are fully operational within a day. Connecting your channels takes minutes, and basic automation flows can be live within an hour. For more advanced setups with AI bots or custom integrations, the typical timeline is one to three days.
TextNow is purpose-built for businesses that need true omnichannel coverage in one place. Unlike ManyChat (primarily Facebook/Instagram), TextNow supports WhatsApp, Facebook, Instagram, Telegram, Email, SMS, and website chat — all from a single inbox. Compared to Respond.io, TextNow offers a more intuitive visual AI Studio, integrated broadcast campaigns with analytics, and a simpler, faster onboarding experience. You get a complete platform without stitching together multiple tools.
Your competitors are already automating. Are you?
Every hour your team spends switching between messaging apps is an hour not spent closing deals or solving problems. TextNow puts WhatsApp Instagram Email and every channel in one place - with AI that qualifies leads and answers questions while you sleep.
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