Travel & Tourism
Automate booking confirmations, pre-departure reminders, and traveller query resolution via WhatsApp. Reduce inbound support volume by 70% - without adding headcount. For travel agencies, tour operators, airlines, and hotels.
70%
Reduction in 'where is my booking?' support queries
95%+
WhatsApp open rate vs 20–25% for travel emails
75–90%
Of traveller queries resolved automatically by AI
40%
Increase in direct booking conversion with follow-up automation
The travel communication problem - and how AI solves it
Travellers expect instant answers at every stage of their journey. Most support teams can't deliver that at scale.
Travel is one of the highest-anxiety categories for customers. Travellers have questions before they book (itinerary details, cancellation policies, visa requirements), after they book (confirmation status, payment receipts, pre-departure checklists), and during their trip (delays, changes, local recommendations) — often at hours when your support team isn't available.
TextNow connects to the WhatsApp Business API to send automated booking confirmations, itinerary updates, and pre-departure reminders - eliminating the most common inbound queries before they happen. For queries that do come in, AI chatbots handle tracking, policy questions, and rescheduling automatically - 24/7, in the traveller's own language.
For sales, TextNow's automation workflows follow up with unconverted leads automatically - sending destination inspiration, limited availability alerts, and seasonal promotions via WhatsApp broadcast campaigns that achieve 95%+ open rates versus 20–25% for email.
Travel & tourism features
Everything travel companies need to automate traveller communication and increase direct bookings
Automated booking confirmations
Send instant WhatsApp booking confirmations, e-tickets, itineraries, and payment receipts the moment a booking is made - reducing inbound confirmation queries by 70%.
Pre-departure reminders & alerts
Automated multi-step WhatsApp sequences: 72h pre-departure checklist, 24h check-in reminder, and day-of gate or transfer alert - all triggered from your booking system.
AI chatbot for traveller queries
AI chatbots handle flight status, cancellation policy, luggage allowances, visa requirements, and local recommendations - 24/7, across 50+ languages, without agent involvement.
Tour & activity inquiry automation
Capture and qualify tour enquiries via WhatsApp with multi-step flows (destination, dates, group size, budget). Hot leads route to specialist agents with full context prepopulated.
Group bookings & travel agent support
Manage group travel inquiry pipelines with contact management, custom fields (group size, nationality, dietary requirements), and bulk WhatsApp updates for all participants.
Post-trip feedback & upsell
Trigger post-trip CSAT surveys and upsell sequences via WhatsApp: loyalty programme sign-up, next trip discount, and travel insurance add-on - with tracked conversion rates.
Travel use cases
How travel agencies, tour operators, airlines, and hotels use TextNow
Automate enquiry-to-booking conversion via WhatsApp
When a traveller submits an enquiry, TextNow's AI chatbot instantly qualifies their needs (destination, dates, budget, group size) and responds with relevant packages. Hot leads are routed to specialist agents with all qualification data prefilled. Follow-up sequences remind unconverted enquiries of limited availability - converting passive interest into bookings.
Send automated itinerary updates and pre-departure sequences
Deploy multi-step WhatsApp sequences for confirmed bookings: payment reminder, e-ticket delivery, visa checklist (where applicable), 72h pre-departure guide, and day-of meeting point confirmation. Travellers receive everything they need proactively - your support team spends zero time on predictable pre-departure queries.
Handle guest communication from inquiry to post-checkout
Hotels use TextNow to manage the full guest communication lifecycle: room availability queries via AI chatbot, booking confirmation via WhatsApp, pre-arrival upsell (room upgrades, spa bookings, airport transfers), digital check-in, in-stay requests, and post-checkout feedback. All from one platform, with full conversation history per guest.
Send real-time flight status, delay alerts, and rebooking flows
Airlines and ground transport companies use TextNow to send automated flight updates, delay notifications, boarding reminders, and gate changes via WhatsApp - reaching passengers on the channel with the highest open rate. When disruptions occur, automated rebooking links and compensation flows reduce agent call volume by 50–60%.
Why travel companies choose TextNow
Built for high-volume, time-sensitive traveller communication
Multi-language AI - one bot, 50+ languages
Travellers from different countries contact you in different languages. TextNow's AI detects language automatically and responds in kind - from English and Arabic to Spanish, French, and Mandarin - without separate bot configurations per language.
Booking system integration via API
Connect TextNow to your PMS, reservation system, or booking engine via API. Booking events (new reservation, cancellation, modification) automatically trigger the relevant WhatsApp notification - no manual sending, no data re-entry.
WhatsApp broadcast for seasonal campaigns
Segment your contact list by destination interest, travel date, loyalty tier, or past booking history. Send targeted WhatsApp promotional campaigns that achieve 95%+ open rates - ideal for last-minute seat fills, early bird campaigns, and seasonal promotions.
24/7 AI support for peak and off-hours
Peak travel periods generate the highest query volume exactly when teams are most stretched. AI chatbots scale instantly to handle thousands of simultaneous queries - with no degradation in response time or quality during school holidays, bank holidays, or major travel disruptions.
Travel & Tourism - FAQ
Related features and resources
Automate your travel communication - before your competitors do
Booking confirmations, pre-departure sequences, AI chatbot query resolution, and WhatsApp broadcast campaigns - deployed in days. Start your free trial today.