Privacy Policy for TextNow

1. What data do we collect?

1. Personal data you provide

   TextNow gathers personal data that you willingly provide when signing up for our services, seeking information about our products or services, engaging in activities on our platform, or reaching out to us.

2. Personal data you provide

   At TextNow, the personal data we gather varies based on your interactions with us, the services you use, and the preferences you express. This may encompass profile picture, first and last names, email, phone numbers, address, country, state, city, postal code, company logo, company name, industry type, site URL, agent code, debit/credit card numbers, cardholder name, and billing address.

3. Sensitive data

   TextNow does not handle sensitive data.

4. Payment details

   For processing subscription purchases, we may gather payment-related details like debit/credit card numbers, cardholder name, and billing address and its associated security code. This payment data is securely stored by Stripe. For more information, please refer to Stripe's privacy policy at: https://stripe.com/in/privacy.

5. Automatically collected data

   When you visit our website, certain information, such as your IP address and browser/device characteristics, is collected automatically. This data, including device details and usage patterns, helps us ensure the security and functionality of our website, and is used for internal analytics and reporting.

   Similar to many businesses, we utilize cookies and similar technologies to gather information. This data may include:

6. Log and usage information

   Log and usage data include service-related, diagnostic, usage, and performance details automatically collected by our servers when you use our website. We record this information in log files, which may include your IP address, device specifics, browser configuration, and your activity on the website. This comprises the date and time stamps of your usage, viewed pages and files, searches performed, and other actions taken. Additionally, it may entail device event data, such as system activities, error reports, and hardware settings.

7. Device details

   We gather device data and details about the devices you utilize to access our website, be it a computer, phone, tablet, or any other device. This device data may comprise your IP address or proxy server, device and application ID numbers, location, browser type, hardware model, internet service provider or mobile carrier, operating system, and system configuration information.

8. Data from other sources

   We might gather limited data from public databases, marketing partners, social media platforms, and other external sources.

   To enhance our capability to deliver relevant marketing, offers, and services to you and to keep our records updated, we may acquire information from various sources. These include public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. Such information may encompass mailing addresses, job titles, email addresses, phone numbers, intent data, Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles aimed at targeted advertising and event promotion.

2. How do we process your data?

At TextNow, we handle your information to deliver, enhance, and manage our services, engage with you, ensure security and prevent fraud, and meet legal obligations. Additionally, we may process your information for other purposes if you provide consent.

We process your personal information for various purposes, depending on your interactions with our services, including:

1. Facilitating account creation and authentication

   We may process your information to enable account creation, login functionality, and maintenance of user accounts.

2. Fulfilling product demonstration requests

   When you request a free demo, we may collect your first and last name, work email, contact number, job title, and company name. We use this information to schedule your demo session.

3. Addressing queries

   When you contact us with a comment, question, or complaint, we may ask for identifying information such as your name, email address, contact number, and relevant message details to provide a prompt response. We may retain this information to enhance our customer service and offerings

4. Notifying about products and services

   We may use your contact details for marketing or advertising, but we don't sell or lease your personal data. You can opt out of these communications by:

   Unsubscribing from our email list.

   Contact us at sales@textnow.ai to request the removal of your contact information.

5. To enhance our Service and Website

   To ensure effective service delivery, we collect user information such as names, emails, and phone numbers, which is securely stored on our servers for identification and content delivery. To enhance your experience, we may need certain personally identifiable information, securely stored and used as outlined in our privacy policy.

6. Analyzing service usage

   We collect data on how you use our service to understand and improve it, as well as to detect and prevent security issues, abuse, and fraud.

7. Third-party links

   Our website may contain links to external sites for user convenience, but we don't endorse or refer to them. Each site has its own privacy policies, over which we have no control.

   We use third-party services for identification, including links to their privacy policies:

   Google Sign-in: https://www.google.com/policies/privacy/
   WhatsApp Sign-in: https://business.whatsapp.com/policy
   Facebook Sign-in: https://www.facebook.com/policy.php
   Instagram Sign-in: https://privacycenter.instagram.com/policy

8. Sharing personal data

   We don't trade, rent, sell, or transfer personal data unless required for Service Provider Arrangements, where third parties process data on our behalf.

3. Google Privacy Policy

To comply with the Limited Use requirements of the Google API Services User Data Policy, we have added the following disclosure statement to our privacy policy:

We are not sharing any any user data with third-party tools, including AI models.

Our platform uses and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. For more details, please refer to the Google API Services User Data Policy.

4. When and with whom do we share your data?

In specific circumstances outlined in this section and/or with the following third parties, we may share information.

n the following cases, we may need to share your personal information:

1. Business Transfers

   We may share or transfer your information during negotiations for any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Do we use cookies and tracking tech?

TextNow utilizes cookies and comparable technologies to record log data, encompassing both session-based and persistent cookies.

Cookies are small text files transmitted from us to your device and vice versa upon your visits to our website or utilization of our desktop application. They are specific to your account or browser. Session-based cookies remain active only during your browsing session and are automatically erased upon closing your browser. Persistent cookies persist until you delete them manually or until they expire.

Certain cookies are linked with your account and Personal Data to recognize your logged-in status and the sections of the Service or Website you access. Others are unrelated to your account but enable site analytics and customization, among other functions. If you access the Services through your browser, you can manage your cookie preferences there; however, disabling some or all cookies may affect your ability to utilize the Services.

TextNow places and accesses its own cookies on domains operated by TextNow and its affiliates. Furthermore, we utilize third-party services such as Google Analytics for website analytics. You can opt out of third-party cookies from Google Analytics on its website.

Currently, we do not acknowledge or act upon browser-initiated Do Not Track signals, as there is no consistent industry standard for compliance.

6. How long do we keep your data?

We retain your information for the duration necessary to fulfill the purposes stated in this privacy policy, unless mandated otherwise by law.

Unless extended by law (such as for tax, accounting, or legal obligations), we will only keep your personal information for the purposes outlined in this policy. No purpose mentioned here necessitates retaining your personal information for more than twenty-four (24) months after the start of the user's account idle period.

When there's no ongoing legitimate need to process your personal information, we'll either delete or anonymize it. If deletion isn't immediately feasible, we'll securely store your personal information, isolating it from further processing until deletion becomes possible.

7. How do we ensure data security?

At TextNow, safeguarding your data is paramount, and we employ a comprehensive approach to ensure its security at every step. Our commitment begins with state-of-the-art encryption protocols that protect your data during transmission, maintaining its confidentiality and integrity. Once your data reaches our servers, it is stored in highly secure environments with robust physical and digital safeguards in place to prevent unauthorized access.

UAccess to your data is strictly controlled, with permissions granted only to authorized personnel who require it for legitimate purposes. We regularly review and update access permissions to ensure that only those with a genuine need can access your information. Furthermore, our systems undergo regular audits and monitoring to identify and address any potential security vulnerabilities promptly. This proactive approach allows us to stay ahead of emerging threats and ensure that your data remains protected at all times.

In addition to technical measures, we prioritize compliance with industry standards and data protection regulations to uphold the highest security standards. Our employees receive comprehensive training on data security best practices, ensuring that they understand their roles and responsibilities in safeguarding your data. Should a security incident occur, we have established protocols in place to respond swiftly and effectively, minimizing any potential impact on your data. At TextNow, we are dedicated to maintaining the trust and confidence of our users by prioritizing the security and privacy of their data.

8. Do we collect data from minors?

We do not intentionally request data from or direct marketing efforts towards individuals under the age of 18. By utilizing our services, you affirm that you are at least 18 years old or that you are the legal guardian or parent of a minor who is utilizing the services with your consent. Should we become aware that we have inadvertently collected personal information from individuals under the age of 18, we will deactivate the account and promptly remove such data from our records. If you are aware of any information we may have inadvertently obtained from individuals under the age of 18, please reach out to us at sales@textnow.ai

9. Updates to this privacy policy?

We retain the right to amend this privacy policy as deemed necessary. Any revisions will be posted on the Website. Your continued use of the Service or Website following the implementation of changes signifies your acceptance of the updated policy.

10. Review, update, or delete your data?

According to the relevant laws in your jurisdiction, you might have the privilege to access, modify, or delete the personal data we gather from you. To inquire about reviewing, updating, or deleting your personal information, kindly send a request to sales@textnow.ai from the authorized account and individual.