Built for your industry

The Problem

Ecommerce brands lose revenue at every stage of the funnel — abandoned carts go unrecovered, customer questions go unanswered, and promotional campaigns reach only a fraction of their contact list because they're stuck in low-open-rate email.

How TextNow Solves It

TextNow connects WhatsApp, Instagram, and email into one workspace. Automated WhatsApp cart recovery flows trigger 90 minutes after abandonment. Instagram DM automation captures new followers and moves them into the purchase journey. Broadcast campaigns reach your full contact list with tracked open rates and click data.

Measurable Outcomes

• Recover 25–35% of abandoned carts automatically
• 3× higher open rates on WhatsApp vs. email campaigns
• Zero missed Instagram DMs with 24/7 auto-reply
• Reduce support team workload by 50–70% with AI bot

The Problem

Real estate leads have a short attention window. Buyers who don't get a response within the first hour are 7× less likely to convert. With dozens of Facebook and Instagram inquiries coming in daily, manually following up with every lead is impossible at scale.

How TextNow Solves It

TextNow's Facebook Messenger and Instagram DM automation instantly qualifies leads with a multi-step sequence (property type → budget → timeline). Hot leads are routed to senior agents in real time with a notification. Cold leads enter a weekly email nurture sequence — automatically.

Measurable Outcomes

• 100% of Facebook leads respond instantly, 24/7
• 68% of leads self-qualify without any agent involvement
• Agent first-response time reduced from 4+ hours to under 15 minutes
• 40%+ increase in deals closed with the same team size

The Problem

Marketing agencies managing multiple client accounts waste enormous time switching between tools, setting up automations per client, and manually reporting on campaign results. Each new client adds another layer of complexity.

How TextNow Solves It

TextNow lets agencies manage all client channels — WhatsApp, Facebook, Instagram, Email — from one dashboard with workspace separation per client. The visual AI Studio makes building client-specific automation flows fast. Campaign analytics are exportable for client reporting.

Measurable Outcomes

• Manage 10+ clients from a single platform login
• Reduce campaign setup time by 60% using reusable flow templates
• White-label-ready inbox and bot branding per client
• Comprehensive analytics exports for client report decks

The Problem

Healthcare providers lose significant revenue to appointment no-shows (industry average: 20–30%). After-hours patient inquiries go unanswered until the next business day, eroding trust and causing patients to seek alternatives. Manual reminder calls are expensive and time-consuming.

How TextNow Solves It

TextNow automates appointment reminders via WhatsApp (48h, 24h, and 2h before) with one-tap confirm/reschedule buttons. An AI bot handles after-hours FAQs (availability, insurance, procedures) and collects appointment requests for morning processing. All conversations are logged with full context for follow-up.

Measurable Outcomes

• Reduce appointment no-shows by 40–50%
• Zero unanswered after-hours patient messages
• Free 2–3 FTEs from manual reminder calls
• Improve patient satisfaction scores by 20–30%

The Problem

Coaching institutes and universities receive hundreds of course inquiries weekly across WhatsApp, Facebook, and Instagram. Intake teams manually answer the same questions — course details, fees, schedules, eligibility — day after day, with no time to focus on actual enrollment conversion.

How TextNow Solves It

TextNow's AI bot answers common course inquiries automatically across all channels. Students who express purchase intent are routed to a human counselor with full conversation history. WhatsApp broadcast campaigns send enrollment deadline reminders, event invites, and exam schedules to entire cohort lists in seconds.

Measurable Outcomes

• Auto-handle 70%+ of course inquiry messages without human involvement
• Reduce counselor response time to under 5 minutes for qualified leads
• Send exam schedule and event updates to 10,000+ students instantly
• Increase enrollment conversion rate by 25–35%

The Problem

Support teams managing inbound queries across WhatsApp, Facebook, email, and website chat face a constant backlog. Agents context-switch all day, tickets fall through gaps between tools, and there's no single view of a customer's full conversation history.

How TextNow Solves It

TextNow's unified omnichannel inbox gives every agent a single queue across all channels with full conversation history. Smart routing assigns tickets by skill, language, or load. The AI bot handles Tier-1 FAQs and only escalates when needed. SLA tracking and real-time analytics keep team leads in control.

Measurable Outcomes

• Reduce average handle time by 35–45%
• Full conversation history across channels — no repeated questions
• AI handles Tier-1 queries, freeing agents for complex issues
• SLA breach rate drops to near zero with automated escalations

The Problem

Travel agencies, tour operators, and hotels receive high volumes of booking inquiries, itinerary questions, and last-minute change requests — often outside business hours. Without automation, queries go unanswered, bookings are lost to competitors, and agents spend the majority of their time on repetitive queries.

How TextNow Solves It

TextNow's AI chatbot handles 24/7 booking inquiries, sends automated confirmation and pre-departure WhatsApp sequences, and routes complex requests to agents with full conversation context. WhatsApp broadcast campaigns deliver seasonal promotions to opted-in traveller lists at 95%+ open rates.

Measurable Outcomes

• 70% reduction in inbound booking support queries
• 24/7 AI query resolution — no missed leads outside office hours
• 40% increase in direct booking conversion with automated follow-up
• Pre-departure WhatsApp sequences reduce no-shows by 35%

The Problem

Courier companies and 3PLs face an avalanche of WISMO (Where Is My Order?) queries — typically 60–70% of all inbound support volume. Each query requires an agent to manually look up tracking details, slowing down response times and increasing cost-per-contact dramatically.

How TextNow Solves It

TextNow's AI chatbot integrates with your dispatch system to instantly answer shipment status queries via WhatsApp and web chat — without any agent. Automated delivery notifications (dispatch, out for delivery, delivered, failed attempt) proactively reduce inbound volume. Exceptions are routed to agents with full order context.

Measurable Outcomes

• Deflect 70% of WISMO (Where Is My Order?) queries automatically
• Automated dispatch-to-delivery WhatsApp notification sequence
• Reduce cost-per-contact by 55–65% for post-dispatch support
• Agent capacity freed to handle claims, disputes, and exceptions

The Problem

Insurance providers face relentless inbound volume from policyholders asking about claims status, policy details, premium payments, and renewal dates — with 60%+ of this volume hitting during evenings and weekends when agents aren't staffed. Traditional call centres are expensive and slow.

How TextNow Solves It

TextNow's AI chatbot handles policy queries, claims intake, and renewal reminders 24/7 via WhatsApp and web chat — resolving the majority of routine enquiries without agent involvement. Leads from ad campaigns are auto-qualified with a structured flow and routed to the right agent with full conversation context.

Measurable Outcomes

• Resolve 70–85% of policy and claims status queries automatically
• 24/7 AI coverage for after-hours enquiries — no missed leads
• Reduce renewal lapse rate with automated WhatsApp reminder sequences
• Qualify insurance leads 3× faster with structured AI-driven intake flows